Privacy Policy of JKWEEN MICROCARE FOUNDATION (“LendPe”)
Effective Date: [20-07-2025]
Preamble
JKWEEN MICROCARE FOUNDATION, a duly incorporated not-for-profit entity under Section 8 of the Companies Act, 2013, bearing its registered office at 57/6, 18th A Cross, Egipura, Bangalore North, Karnataka, India, 560047. India, is steadfastly committed to upholding the privacy, dignity, and security of all individuals engaging with our digital platforms, including the LendPe mobile application (“App”) and corresponding website (“Site”). This Privacy Policy (“Policy”) constitutes a comprehensive articulation of our principles, practices, and legal assurances relating to the collection, usage, retention, processing, dissemination, and protection of your personal and non-personal information. By engaging with either our Application or Website, you provide explicit, informed, and voluntary consent to the data practices described herein, as per the requirements of the Information Technology Act, 2000, together with all relevant statutory notifications, amendments, and judicial interpretive standards.
1. Statement of Commitment
JKWEEN MICROCARE FOUNDATION (“we”, “us”, “our”) affirms its unyielding dedication to the highest standards of privacy protection, transparency, and accountability with respect to the handling of data concerning every individual user (“you”, “your”). In our role as a responsible microfinance institution, we recognize that trust is the foundation of our business, and thus, preserving the confidentiality and sanctity of your personally identifiable and financial data is not just a legal obligation but a fundamental part of our mission. We routinely review and refine our practices to reflect emerging legal requirements, best-in-class cybersecurity technology, and evolving digital finance protocols, thereby ensuring continuous alignment with both regulatory and ethical expectations.
2. Applicability and Scope
This Policy applies to every interaction by any person with the LendPe App, its Website, or associated physical and digital channels, whether as a full-fledged user, applicant, prospective borrower, inquiry initiator, or mere visitor. This statement governs all forms of data sharing, whether initiated from within India or accessed remotely, including cross-border data flows to the extent such transfers are permitted by Indian law.
3. Categories of Information We Collect
A. Identity and Verification Data
LendPe collects comprehensive information that may uniquely identify or authenticate you as an individual, including but not limited to your full legal name, gender, date of birth, postal address, government-issued identification numbers (such as Aadhaar, PAN, Voter ID, Passport, or any other KYC-required documents), facial photographs, scanned images of primary and secondary identity documents, marital status, and any supporting credentials mandated by financial or regulatory authorities.
B. Communication and Contact Information
C. Financial and Transactional Data
D. Device, Application, and Technical Data
Upon installation and use of the LendPe App, we collect key technical parameters such as unique device identifiers, browser fingerprints, type and make of hardware, operating system and software versions, IP address, device language, network details, error/crash/system logs, and geolocation metrics (when you explicitly permit location services). These are used exclusively for improving service quality, risk management, enhancing security, and ensuring compliance with remote onboarding requirements.
E. Analytics and Usage Data
Through both direct and automated means—including cookies, web beacons, and SDKs—LendPe gathers aggregate and anonymized analytics regarding user interactions, visit frequencies, navigation paths, time spent on various modules, feature usage statistics, and engagement with in-app messages or push notifications.
4. Purposes and Legal Grounds for Data Processing
JKWEEN MICROCARE FOUNDATION processes your information strictly in accordance with relevant statutory, contractual, and legitimate interest bases. Every data point collected by LendPe is tied directly to one or more of the following purposes:
- Enabling and verifying your eligibility for microfinance services, including strict implementation of KYC (Know Your Customer)/AML (Anti-Money Laundering) mandates as per RBI and IT Act requirements.
- Assessing creditworthiness, determining loan terms, and facilitating fully informed lending decisions.
- Administering account creation, profile management, transaction fulfillment, disbursal, and ongoing repayment collection activities.
- Delivering world-class customer support, resolving complaints, and ensuring a seamless, user-centric experience.
- Enforcing security, carrying out robust fraud detection, and monitoring for any misuse or suspicious activity.
- Meeting legally mandated notification, disclosure, and record-keeping requirements, including those required by courts, law enforcement, or regulatory audits.
- Personalizing the platform, improving user experience, enhancing the design and efficacy of our loan products and digital services, and communicating product updates or offers with your consent.
JKWEEN MICROCARE FOUNDATION does not, under any circumstances, sell or transfer your personal data to third parties for unrelated marketing purposes.
5. Methods and Sources of Data Collection
In addition to direct user input via digital forms, LendPe collects the above-listed data through the following carefully controlled channels:
- Mobile application permissions approved by you during installation or use.
- Digital onboarding forms, user-initiated uploads, and online chat/telephonic communications.
- Secure interfacing with trusted service partners (such as payment gateways, KYC agencies, credit bureaus) under contract to uphold equivalent privacy standards.
- Voluntary surveys, feedback modules, or promotional participation.
- External social platform connections strictly where you expressly authorize such integration.
- Automated tracking tools such as cookies, application SDKs, and browser-based analytics.
6. Storage, Security, and Retention Practices
All information submitted to LendPe is encrypted and stored exclusively within state-of-the-art data centers located in India, or in compliance with applicable Indian cross-border data protection laws. We employ multi-factor authentication, regular access control audits, role-based user privilege management, and periodic vulnerability risk assessments.
Retention Period:
Data is retained for the period dictated by Indian regulations (currently not less than 10 years after the cessation of the customer relationship, unless a longer retention is warranted by legal or contractual requirement). Upon expiry of the retention timeframe, or if you exercise your right to deletion where permitted, data is irreversibly anonymized or securely destroyed through certified means.
7. Cookies, Digital Identifiers, and Tracking
LendPe’s Site and App leverage cookies and similar tracking technologies to optimize website operations, monitor site performance, and improve security. Users have the ability to control cookie behavior via browser/app settings, but disabling cookies may restrict some functionalities or degrade user experience.
8. Data Sharing and Disclosure Protocols
Personal data may, with the highest standards of confidentiality and security, be disclosed to the following recipients solely on a “need-to-know” basis and for the limited purposes outlined in this Policy:
- Contracted Service Providers: Third-party partners engaged for technology hosting, data processing, KYC validation, payment facilitation, audit, analytics, or software maintenance.
- Statutory and Regulatory Bodies: Government and law enforcement agencies, RBI, courts, and auditors—pursuant to court orders, legal process, or regulatory directives.
- Affiliate NBFCs/Banks: In line with collaborative lending and risk-sharing arrangements, and in strict conformance with RBI’s digital lending framework and data sharing standards.
- Collections and Recovery Agents: Authorized agencies tasked to recover overdue payments solely under binding confidentiality and privacy obligations.
We exercise rigorous due diligence in selecting partners and contractually require them to maintain equivalent data protection commitments.
9. Safeguarding Your Information
Maintaining the confidentiality, availability, and integrity of your personal information is at the core of LendPe’s operations. This is reinforced by:
- Industry-grade AES encryption (at rest and in transit)
- Regular automated and manual security audits
- Privileged access restrictions and audit trails
- Secure cloud architecture with redundancy safeguards
- PCI-DSS compliance protocols for handling sensitive payment data
- Prompt breach notification and escalation protocols in the rare event of an incident
Despite these best efforts, users must also exercise prudence—such as choosing strong, unique passwords, never sharing authentication tokens, and contacting our support team immediately upon observing suspicious account activity.
10. User Rights and Choices
In furtherance of your privacy rights under Indian law, you may, subject to applicable legal exceptions:
- Request a copy of your personal data held by LendPe
- Seek correction or update of any inaccurate or incomplete information
- Withdraw any previously provided consent (to the extent this does not impede legal or contractual obligations)
- Request cessation of direct marketing communications
- Ask for erasure, anonymization, or blocking of your data, subject to statutory retention needs
All such requests will be processed with appropriate diligence and in accordance with regulatory timelines. Please direct requests to our Grievance Officer as specified below.
11. Changes to this Policy
LendPe reserves the right to alter, amend, or update this Privacy Policy to reflect changes in legal mandates, technological advances, or business operations. Material modifications will be communicated through prominent disclosures on the App or Site. Please refer to the “Effective Date” at the top of this Policy for the date of the latest revision. Continuing to use our services after changes signifies your acceptance of those amendments.
12. External Site Links and Third-Party Practices
Our App and Website may feature links, references, or connectivity to external websites, partner platforms, or third-party offerings. JKWEEN MICROCARE FOUNDATION does not govern nor assume liability for the privacy policies, data practices, or content of any such external websites, and we advise you to review the privacy statements of any site you visit through embedded links.
13. Data Breach, Force Majeure, and Limitation of Liability
In the improbable event of an unauthorized breach or compromise of customer data, LendPe will investigate, notify affected users and authorities as required by law, and undertake prompt remedial measures. However, LendPe disclaims liability for disclosures or incidents arising from circumstances beyond its reasonable control, including but not limited to natural disasters, cyberattacks, governmental actions, or network infrastructure failures (“Force Majeure Events”).
14. Grievance Redressal and Contact Details
Questions, complaints, clarifications, or requests in relation to your personal data or to exercise your privacy rights should be addressed to:
Grievance Redressal Officer — Avinash s
<span “>JKWEEN MICROCARE FOUNDATION
57/6, 18th A Cross, Egipura, Bangalore North, Karnataka, India, <span “>560047..
Email: grievance@lendpe.in
Our Grievance Officer is empowered and obligated to address all matters expeditiously, in alignment with the timeframes prescribed by the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, or such other laws that may apply.
15. User Consent and Acknowledgement
By registering for, accessing, or utilizing the LendPe App, Website, or associated services, you expressly acknowledge that you have read, comprehended, and unequivocally agreed to the terms and provisions contained in this Privacy Policy. You also affirm your informed and ongoing consent for JKWEEN MICROCARE FOUNDATION to collect, process, store, and share your information to the extent and for the purposes stated herein.
End of Policy
At JKWEEN MICROCARE FOUNDATION, your trust is at the heart of our mission. We are not just custodians of your data, but partners in your financial journey—empowering you with transparency, security, and unwavering respect for your privacy. As you move forward with LendPe, know that your information remains guarded by our promise, protected by our integrity, and valued as the foundation of our relationship.